Subject: Tech Support Candidate - Abdul Aaqib
From: Abdul Aaqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 13:04:03 -0500

| | Tech Support Test

Name | Abdul Aaqib
E-mail | [email-masked]
Phone Number | (0821) 4257573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Subhash Nagar Mysore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMACT INFOTECH PVT LTD | Technical Support Engineer | Still working | 17000
Previous Employer 1 | AGS Transact Ltd | Technical Support Engineer | Sept 30 2019 | 16000
Previous Employer 2 | CMS Infotech Pvt Ltd | Technical Support Engineer | Aug 2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check with internet connectivity
2. pinging the website through command prompt.
3. checking with other browser.
4. check with antivirus blocking the website access
5. checking with vpn if been used
6. checking proxy if used
7. checking for wifi or Lan hardware issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) On the bluetooth speaker and make it in paring mode if that is to be done
2) in mobile search for the bluetooth device with its name visible
3) after selecting the bluetooth speaker , need to select on pair if allowed

What according to you makes you a good candidate for customer service or technical support job? | I am fluent and can explain to customer the technical support which I am giving in a very simple and easy way so that customer issue can be  resolved considering time constraint in a satisfying outcome for booth customer and my company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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