Subject: Tech Support Candidate - Sankit Sharma
From: Sankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 11:56:11 -0500

Tech Support
Test

Name

Sankit
Sharma

E-mail

[email-masked]

Phone Number

(91) 8198095665

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Tilak Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Finxera Inc

Analyst

23500

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection.

Reconnect the device with internet.

Checked the website address.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
the bluetooth of the devices.

Pair the devices.

Check the connection by playing music.

What according to
you makes you a good candidate for customer service or technical support
job?

Good knowledge of product.

Showing empathy towards the client.

Providing right solution with sufficient knowledge.

On a scale of 1 - 5 please rate your fluency in spoken
English

4