Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 11:52:46 -0500

| | Tech Support Test

Name | Rakesh Chowdhary
E-mail | [email-masked]
Phone Number | (91232) 94716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | OYO | SR TECH SUPPORT EXECUTIVE | MAY 2P20 | 28
Previous Employer 2 | ONSPOT TECHNOLOGY | SR TECH SUPPORT | DEC 2019 | 32

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The Problem occur due to internet or might be the address configure on hostfile.
1) We need to check internet working or not if internet working in other devices than we need to check the computer thoroughly like Dns, Ip address and windows update etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) open bluetooth on phone as well speaker
2,) Find the bluetooth device name on phone and than pair it.

What according to you makes you a good candidate for customer service or technical support job?

1) Listen attentively customer problem and fix it accordingly.
2) Never use negative language while speaking with Cx.
3)maintain a calm tone of voice.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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