Subject: Tech Support Candidate - Vicky Ojha
From: Vicky Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 10:14:47 -0500

| | Tech Support Test

Name | Vicky Ojha
E-mail | [email-masked]
Phone Number | (110059) 9667729416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i make sure that I'm connected with internet
Then i clear browser cache, history and cookies
Afterthat i re-start brower settings .
And last i try again with this website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to settings
Tap the bluetooth option then turn on bluetooth
A list of available device will appear on the screen.
If my speaker is not listed, then i press the button on my speaker that makes it discoverable.
On my mobile i select my speaker and that's it me phone is connected.

What according to you makes you a good candidate for customer service or technical support job? | I am kind of person who love to talk with new or different people . that's help to boost my confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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