Subject: Tech Support Candidate - Nitesh Giri
From: Nitesh Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 10:03:26 -0500

| | Tech Support Test

Name | Nitesh Giri
E-mail | [email-masked]
Phone Number | (91) 7048977819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VPN access, AD ID creation trouble shooting etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Future focus infotech Pvt Ltd | Service desk executive cum mis executive | | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the first step of troubleshooting ,
1. Check the internet connectivity
2.Clear the browse history
After that will be chek the website is working or Not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will firstly on my Bluetooth speaker and after that search the bluetooth host in my mobile for bluetooth connecting.
What according to you makes you a good candidate for customer service or technical support job? | My technical skills and my Behavior to handle the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |