Subject: Arabic Language Test - Musab Adam
From: Musab Adam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 09:56:02 -0500

| | Foreign Language Screening Test

Name | Musab Adam    /  (091) 98886249903    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I have placed the order with id 9643039489 and I placed the order 5days ago last month. 3 days ago I received the call from the courier that they will the deliver the order next day.

When I informed your courier team to deliver the order on Thursday, they refused to do that and the guys started shouting on me.

But till now the order is not delivered. When will I receive my order. In case if I will not receive my order within next 24 hours then I cancel my order and refund my money or I will raise my complain to Ministry of consumer affairs.

As per your website the delivery timeframe is 2-3 days. I want an apology from your courier guy and the compensation for all the inconvenience.

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. *

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I have placed the order with id 9643039489 and I placed the order 5days ago last month. 3 days ago I received the call from the courier that they will the deliver the order next day.

When I informed your courier team to deliver the order on Thursday, they refused to do that and the guys started shouting on me.

But till now the order is not delivered. When will I receive my order. In case if I will not receive my order within next 24 hours then I cancel my order and refund my money or I will raise my complain to Ministry of consumer affairs.

As per your website the delivery timeframe is 2-3 days. I want an apology from your courier guy and the compensation for all the inconvenience.

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. *

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