Subject: Tech Support Candidate - Nisha sharma
From: Nisha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 08:54:51 -0500

| | Tech Support Test

Name | Nisha sharma
E-mail | [email-masked]
Phone Number | (0571) 7017216638
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Realince jio smsl | azure executive | Nov2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Refresh the page
2-Make sure  is enabled
3-Make sure cookies are enable
4-Clear all catch and cookies
5-make sure web  browser is up to date
6-Restart web browser
7-Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-on bluetooth speaker.
2-on your mobile bluetooth
3-search speaker device on your bluetooth,
4-connect

What according to you makes you a good candidate for customer service or technical support job?

1-I have team leadership quality
1- I have positive attitude
3-i have a good knowledge of handle custmor over phone,
4-i am good at troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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