Subject: Tech Support Candidate - Pranay Gaikwad
From: Pranay Gaikwad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 08:26:35 -0500

| | Tech Support Test

Name | Pranay Gaikwad
E-mail | [email-masked]
Phone Number | (+91) 8421209933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi staffing (wipro ltd) | Desktop support engineer | 04/04/2021 | 17000
Previous Employer 1 | Computel services pvt ltd | Desktop support engineer | 05/11/2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We find the error code that is 404 for not found 505 etc
Access denied error for security purpose
Warning error..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth of both the device and find the the Bluetooth of speaker and connect and install
What according to you makes you a good candidate for customer service or technical support job? | Resolved the problems as early as possible and attending customer as early and quickly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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