Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 07:57:39 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (0120) 9821207702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kasganj Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capline Services | Sr. process associate | curretly working | 26718
Previous Employer 1 | IBM Daksh | Sr. CRM Practioner | April 30, 2014 | not remember
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
3 Check if the Website is Down for Everybody or Just Me
open your browser and check the website down page &quot;Down for Everyone or Just Me&quot; on google

then type in www.ndtv.com

this will show you two results.
if site is down for you then you need to wait.
if site is not down then that means there&#039;s a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it&#039;s often a button with a Bluetooth symbol on it.
Then you can connect.

What according to you makes you a good candidate for customer service or technical support job? | I always carry ownership mindset towards my job and am open for feedbacks to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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