Subject: Re: Tech Support Candidate - Saikat Chatterjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Mar 2021 05:47:02 -0700 (MST)

He askes me to check today at 9pm or tomorrow morning, he is not at home right now 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2021, at 18:09, Deeksha Dadu <[email-masked]> wrote: 

Check his audio and video 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 5:56 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Saikat Chatterjee 

He is good, spoken is also good 
He is an immediate joiner 
His last salary was 19000/- 
Noe he is expecting 25000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2021, at 17:35, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

First round 

From: Saikat Chatterjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 5:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Saikat Chatterjee 

	

	
	
			Tech Support Test 
		
	Name 	Saikat Chatterjee 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(033) 8240676520 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida Sector 35 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fusion BPO Services 	Sales executive 	16/01/2021 	18900 
Previous Employer 1 	Elagoon Business Solutions 	Sales executive 	27/09/2020 	18000 
Previous Employer 2 	3 Global Services 	Technical support executive 	18/07/2018 	25000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if the web address is typed correctly then I will check the internet connection if it is working, if internet is connected I will try to open the website in a different browser, if the website doesn't open I will check the antivirus and find if it is blocking the website, then I will delete the cookies and temporary files and try to open the website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I will switch on the Bluetooth speaker and my handsets Bluetooth, then I will go to Bluetooth settings and click in search for bluetooth devices, when the speaker will show in the device list I will select the bluetooth speaker and pair it with my handset. Finally the Bluetooth device will be connected with my phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener so I listen to the customers issue carefully, I have good probing skills to clearly understand the customers issue, I am very patient and I have good analytical skills to take out appropriate resolution of the issue. These points make me good in customer service or technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5