Subject: FW: Tech Support Candidate - Saikat Chatterjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 12:39:16 +0000

Check his audio and video

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 5:56 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Saikat Chatterjee

He is good, spoken is also good
He is an immediate joiner
His last salary was 19000/-
Noe he is expecting 25000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 4 Mar, 2021, at 17:35, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Saikat Chatterjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 5:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Saikat Chatterjee

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Saikat Chatterjee
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (033) 8240676520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector 35
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fusion BPO Services     Sales executive 16/01/2021      18900
Previous Employer 1     Elagoon Business Solutions      Sales executive 27/09/2020      18000
Previous Employer 2     3 Global Services       Technical support executive     18/07/2018      25000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if the web address is typed correctly then I will check the internet connection if it is working, if internet is connected I will try to open the website in a different browser, if the website doesn't open I will check the antivirus and find if it is blocking the website, then I will delete the cookies and temporary files and try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will switch on the Bluetooth speaker and my handsets Bluetooth, then I will go to Bluetooth settings and click in search for bluetooth devices, when the speaker will show in the device list I will select the bluetooth speaker and pair it with my handset. Finally the Bluetooth device will be connected with my phone.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener so I listen to the customers issue carefully, I have good probing skills to clearly understand the customers issue, I am very patient and I have good analytical skills to take out appropriate resolution of the issue. These points make me good in customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  5