Subject: Tech Support Candidate - SANJANA MRIGNALINI
From: SANJANA MRIGNALINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 07:27:21 -0500

Tech Support
Test

Name

SANJANA
MRIGNALINI

E-mail

[email-masked]

Phone Number

(800001) 7992252047

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

PATNA(BIHAR)

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.CHECK THE WEB ADDRESS FOR
TYPOS.

(IF YOU'RE HAVING TROUBLE WITH A WEBSITE,CLICK THE LOCK ICON IN THE ADDRESS
BAR TO SEE IF FIREFOX HAS BLOCKED PARTS OF THE PAGE THAT ARE NOT SECURE.)

2.MAKE SURE YOUR INTERNATE CINNECTION IS WORKING NORMALLY.

3.CONTACT THE WEBSITE OWNER.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. GO TO
SETTING

2. CLICK THE BLUETOOTH OPTION

3.TURN ON BLUETOOTH

4.A LIST OF AVAILABLE DEVICES WILL APPEAR

What according to you makes you a good candidate
for customer service or technical support job?

Firstly
,we have to listening  customer problems,

ensure the customer or client is satisfied with the product or service provided
because our first priority is customer satisfaction means customer is happy or
not with their products .

whatever problem they are facing with our services as soon as possible we have
to resolve that problem .

On a scale of 1 - 5 please rate your
fluency in spoken English

3