Subject: Re: Tech Support Candidate - Sehajdeep Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Mar 2021 05:27:25 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2021, at 17:36, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sehajdeep Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 5:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sehajdeep Singh 

	

	
	
			Tech Support Test 
		
	Name 	Sehajdeep Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7289864979 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Hardware - Basic 
Speakers & Audio 
VoIP 
Monitoring 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Phonetime Inc.. 	NOC ENGINEER 		43000 
Previous Employer 1 	Infosys 	System Engineer 	December 2013 	27500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the internet connection. Reconnect if not wired in properly. 
2. Check the browser if the same is having issues, clear the cookies. 
3. Check if the site is using any pop ups which might be blocked. 
4. Confirm the website address with correct domain 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth speaker. 
2. On your phone, turn on your bluetooth. 
3. Search for new devices, the phone will scan and show any new devices available to connect nearby. 
(Make sure the bluetooth visibility of the device is turned on so that the speaker can locate it) 
4. When the scan completes the search will show the name of available devices. 
5. Select your device and it'll be connected. 
6. Enjoy! 
	What according to you makes you a good candidate for customer service or technical support job? 	1. A CC executive must be emphatic towards the customers as not everyone is technically sound and could face issues using technology. 
2. Should be able to explain the steps in clear and simple language without confusing the customer. 
3. Always ready to answer each and every question asked. 
4. Understands the needs of the customer and works accordingly. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4