Subject: Tech Support Candidate - NEHA SINGH BAJWA
From: NEHA SINGH BAJWA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 07:07:56 -0500

| | Tech Support Test

Name | NEHA SINGH BAJWA
E-mail | [email-masked]
Phone Number | (91) 7678562644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PITAMPURA, DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YOCTEL SOL pvt.ltd | Support Executive | still working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com if same problem there. Then Launch another browser try .
Then we face same problem we  clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all, both mobile and device will turn on bluetooth. after that, we will go into mobile and scan device and connect it.
What according to you makes you a good candidate for customer service or technical support job? | First listen to all the problems of the coustomer, then take out his solution and explain it well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |