Subject: FW: Tech Support Candidate - Sehajdeep Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 12:06:21 +0000

First round

From: Sehajdeep Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 5:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sehajdeep Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sehajdeep Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7289864979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
Speakers & Audio
VoIP
Monitoring
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Phonetime Inc.. NOC ENGINEER            43000
Previous Employer 1     Infosys         System Engineer December 2013   27500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet connection. Reconnect if not wired in properly.
2. Check the browser if the same is having issues, clear the cookies.
3. Check if the site is using any pop ups which might be blocked.
4. Confirm the website address with correct domain
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker.
2. On your phone, turn on your bluetooth.
3. Search for new devices, the phone will scan and show any new devices available to connect nearby.
(Make sure the bluetooth visibility of the device is turned on so that the speaker can locate it)
4. When the scan completes the search will show the name of available devices.
5. Select your device and it'll be connected.
6. Enjoy!
What according to you makes you a good candidate for customer service or technical support job? 1. A CC executive must be emphatic towards the customers as not everyone is technically sound and could face issues using technology.
2. Should be able to explain the steps in clear and simple language without confusing the customer.
3. Always ready to answer each and every question asked.
4. Understands the needs of the customer and works accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English  4