Subject: FW: Tech Support Candidate - Shubham Chaubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 11:54:49 +0000

Spoke to him, told him our max is 40k, he agreed. Please contact him tomorrow morning and check his Audio and video for zoom

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 4:11 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Shubham Chaubey

Hi spoken is good.
Having good range of technical experience
He is an immediate joiner
His last salary was 34000/-
Expecting upto 45k, but ready for the negotiation also

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 4 Mar, 2021, at 14:29, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Shubham Chaubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 9:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shubham Chaubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shubham Chaubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9560432300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 26
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Convergys       Tech suppt Engineer     2nd May, 2017   24K
Previous Employer 2     Capgemini       IT Consultant   13 Jan, 2021    33K
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps:

1: Check if another website is working, if yes, then try it on another web browser.
2: If the other website is not working then try to check the network connectivity.
3: Try to run the network troubleshooter and check the error.
4: Try to restart the router and computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps:

1: Start the Bluetooth device and turn on the Bluetooth on both devices.
2: Search for the device on phone and select the device and pair it, it will be working.
What according to you makes you a good candidate for customer service or technical support job? Due to work experience.

Work Descriptions:

● 3.6 years of experience in CONVERGYS.
● Last profile: Microsoft Global Escalations.
● Started as Tier-1 engineer in Desktop support, handling issues on Windows operating system, later work as Tier-2 agent and work on escalated issues from UNR (Up and Running) and Tier-1. (Voice profile)
● Later join the Microsoft Community as a forum support engineer, where I handled the issues related to Windows on Microsoft online forum. (Non-Voice profile)
● Last profile in Convergys was Microsoft Global Escalation Engineer in Tier-3 profile. (Non-Voice profile)
● Worked on the OneDrive cloud sync engine on different devices and handling cloud storage issues.
● Currently working in Capgemini, McDonald's service desk in B2B profile.
● Handling the query from ANZ (AUS/NZ) McDonald's stores related to POS device, store controller, Back-office PC, and different query related to accessing Single Sign-On IDs and different portals of McDonald's.
● McDonald's Experience: 3.5 years.
● I’m currently working on my own blog which is on traveling. The Blog link is https://mytrailwalk.com. Getting hands-on online and offline SEO.
● Getting hands-on AWS Cloud Practitioner certification.
On a scale of 1 - 5 please rate your fluency in spoken English  4