Subject: Tech Support Candidate - sushant Shelar
From: sushant Shelar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 06:06:20 -0500

| | Tech Support Test

Name | sushant Shelar
E-mail | [email-masked]
Phone Number | (+91) 9975274637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Operations Representative | Present | 33000
Previous Employer 1 | Sell2World pvt. ltd. | Research analyst | Nov 2017 | 19000
Previous Employer 2 | Safex Industries | Trainee Design Engineer | April 2016 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The causes of this error could be from broken links, incorrect URLs, or a redirected page that is no longer valid. This error can easily be fixed, however, by reviewing all of these crawl errors in Google Search Console, and submitting broken link re-directs in your website’s WordPress or content management system, or having your web developers add in the redirects for you.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First you have to on your Mobile bluetooth. After that on the Bluetooth speaker and click on visible to pair for other device option. Go in mobile bluetooth setting and click on pair to new device. Click on the name of specific Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job?

Multifaceted Professional with exposure of over 4,5 years in Service Industry; intuitive and resourceful with hands-on experience in conceiving, creating and administer ideas with the great endeavor to drive WoW experience for customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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