Subject: German Language Test - Surbhi Paswan
From: Surbhi Paswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 05:52:05 -0500

Foreign Language
Screening Test

Name

Surbhi
Paswan    /  (91) 8707597772    / [email-masked]

Whats your first language

German

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi mam,

Sorry for inconvenience your order is on the way and we Will try to make it
fast delivery,and your report is filled we will definitely contact with courier
guy .

If you have any other issue send an email.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hii
mam,

Sorry for your inconvenience we are very lucky to have customer like you ,I have
filled report for your order exchange and I am sorry from the side of our
support team if you fell anything bad and we definitely take action on it,we are
providing you some coupon also for further shopping.

Thanks