Subject: Re: Tech Support Candidate - Shubham Chaubey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Mar 2021 03:41:57 -0700 (MST)

Hi spoken is good. 
Having good range of technical experience 
He is an immediate joiner 
His last salary was 34000/- 
Expecting upto 45k, but ready for the negotiation also 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2021, at 14:29, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shubham Chaubey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 9:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shubham Chaubey 

	

	
	
			Tech Support Test 
		
	Name 	Shubham Chaubey 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9560432300 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida sector 26 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Convergys 	Tech suppt Engineer 	2nd May, 2017 	24K 
Previous Employer 2 	Capgemini 	IT Consultant 	13 Jan, 2021 	33K 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps: 

1: Check if another website is working, if yes, then try it on another web browser. 
2: If the other website is not working then try to check the network connectivity. 
3: Try to run the network troubleshooter and check the error. 
4: Try to restart the router and computer. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps: 

1: Start the Bluetooth device and turn on the Bluetooth on both devices. 
2: Search for the device on phone and select the device and pair it, it will be working. 
	What according to you makes you a good candidate for customer service or technical support job? 	Due to work experience. 

Work Descriptions: 

● 3.6 years of experience in CONVERGYS. 
● Last profile: Microsoft Global Escalations. 
● Started as Tier-1 engineer in Desktop support, handling issues on Windows operating system, later work as Tier-2 agent and work on escalated issues from UNR (Up and Running) and Tier-1. (Voice profile) 
● Later join the Microsoft Community as a forum support engineer, where I handled the issues related to Windows on Microsoft online forum. (Non-Voice profile) 
● Last profile in Convergys was Microsoft Global Escalation Engineer in Tier-3 profile. (Non-Voice profile) 
● Worked on the OneDrive cloud sync engine on different devices and handling cloud storage issues. 
● Currently working in Capgemini, McDonald's service desk in B2B profile. 
● Handling the query from ANZ (AUS/NZ) McDonald's stores related to POS device, store controller, Back-office PC, and different query related to accessing Single Sign-On IDs and different portals of McDonald's. 
● McDonald's Experience: 3.5 years. 
● I’m currently working on my own blog which is on traveling. The Blog link is [ https://mytrailwalk.com/ | 
https://mytrailwalk.com ] . Getting hands-on online and offline SEO. 
● Getting hands-on AWS Cloud Practitioner certification. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4