Subject: Re: Tech Support Candidate - SIDDHARTH BHARDWAJ Siddharth
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Mar 2021 03:30:56 -0700 (MST)

Busy 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2021, at 14:27, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: SIDDHARTH BHARDWAJ Siddharth < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 10:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - SIDDHARTH BHARDWAJ Siddharth 

	

	
	
			Tech Support Test 
		
	Name 	SIDDHARTH BHARDWAJ Siddharth 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9560829192 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Najafgarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Programming in Various languages like C,Python , Web Development 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	One Point One 	Customer Service Executive 		18,000 
Previous Employer 1 	Sheel private Limited 	Devloper 		6000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If my website is not working in a normal tab then I will prefer using incognito mode to open that website If problem continues I will open Run with Ctrl +R and then I will type CMD and then I will Ping my Website with the Command "ping url of the website " here in this case it is www.ndtv.com and then check my packet loss percentage if packet loss was More then I will contact My Internet Service Provider and By the time I will also check that website is working on some other Device or not if I will face the same issue may be there is a problem from the backend of the website 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly click the Bluetooth Button on the Speaker to switch it on then wait for a second until some indicator comes into action or start blinking then I will start my Bluetooth feature in my Smart Phone and search for the available devices as soon as I find the name of my Bluetooth device then I will click it and then my smart phone will try to connect with it as soon my phone will connect the connection will establish then I can play any Video or audio file . 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good candidate for this post because I am having both the qualities u must be searching for like I have completed my engineering diploma from IT stream and I having a good experience in customer service so I can maintain the quality parameters u must be searching for apart from these my experience also says that I am dedicated as I haven't taken and leaves in between the 6 months internship period and my 3 months job period . I value each and every customer whether it's of home segment or Business segment . Even I am having pre requisite knowledge of providing technical support in Customer service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5