Subject: FW: Tech Support Candidate - Arnuv Das
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 10:26:04 +0000

Makes grammatical errors while speaking, not technical enough, expensive for his expectations

From: Arnuv Das <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 12:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arnuv Das

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arnuv Das
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9599945139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical support engineer      NA
Previous Employer 1     Concentrix Daksh India private limited  Associate       Feb-2017
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this case we will reboot the system & test the website again. Then try loading the site in a different browser. There may be some settings configured incorrectly on the browser, then try a different browser to see if it can load the website. Also we can clear the caches & cookies and then close the whole browser and try re-opening it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on your Bluetooth first
2. Go to settings on your cell phone and then go to Bluetooth and turn it on
3. Search for your Bluetooth device & connect
What according to you makes you a good candidate for customer service or technical support job? 1. I am straightforward & confident about my abilities.
2. I highlight the reasons always as to why I am the right person or a candidate.
3. Enthusiastic towards my job role.
4. Active listener/smart worker
5. Money handling abilities
6. Team bonding
7. Team management
8. Supervision
9. Communications
10. Strategic knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  4