Subject: Tech Support Candidate - Sayani Banerjee
From: Sayani Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 04:48:53 -0500

Tech Support
Test

Name

Sayani
Banerjee

E-mail

[email-masked]

Phone Number

(91) 9674574424

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kolkata

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Technical support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Cloud support associate

NA

38000

Previous
Employer 1

Wipro technologies

Service desk lead

10/01/2021

20000

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I will check the internet connection first.

2. I will check the website address if it is Corey or not.

3.If  the page still not opened  I will refresh the page

4. If it still not works I will try and open the website in incognito mode.

5. Will try to open the website from a different device which is connected to a
different network.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.turn on
bluetooth connection on my phone

2.  Turn on the bluetooth connection on the speaker

3. On my phone search for the device name (blue tooth speaker's name)

4. Select the correct  name of the bluetooth speaker from the nearby  device
list.

5.pair it.

6. It will be connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have experience in customer service more than 3.5 years. I
know the etiquettes how to talk to a customer. How to deal with irate customer.
Since I have dealt with escalation and I worked as an SME and lead I know about
SLA, team management. Putting my self in the customers shoe to understand their
situation . I know how to deescalate irate customer while following the correct
process guidline. I have dealt on calls and chats and emails so I know the
different parameters as well .

On a scale of 1 - 5 please rate your
fluency in spoken English

5