Subject: Tech Support Candidate - Jawad Akram
From: Jawad Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 04:14:01 -0500

| | Tech Support Test

Name | Jawad Akram
E-mail | [email-masked]
Phone Number | (+91) 9810542442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Engineer technical support | 1st aug’20 | 20000
Previous Employer 1 | Homeshop 18 | Telesales | |
Previous Employer 2 | Blue wellness | Sales executive | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 kindly check the internet connection
2 kindly check the link written correctly
3 check LAN wire connected properly
4 kindly restart the browser or refresh the page
5 kindly check with another browser
6 kindly restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open bluetooth in mobile
2 turn on the bluetooth speaker
3 search the nearby device in mobile
4 connect the speaker to mobile
5 play song and check

What according to you makes you a good candidate for customer service or technical support job? | A good candidate is who knows how to provide steps to resolve the issue of the customer and who knows how to satisfy the customer with the conversation over the email or chat or calls.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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