Subject: FW: Tech Support Candidate - Abhishek Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 09:09:08 +0000

Doubt he is good but check

From: Abhishek Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 8:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhishek Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhishek Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9625624243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Laxminagar, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - advance
Customer service
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A     N/A     N/A     N/A
Previous Employer 1     iYogi Technical services        Tech support executive  May'16  25000
Previous Employer 2     Virtual employee Pvt Ltd        Technical Subject matter expert July'20 42,000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In order to perform troubleshooting steps, we would need to ask few probing questions first.
Like, may I know the make and model number of the machine?
Which browser are you using?
Have you tried with another browser?
I would follow the following steps:
1:- I will open the website in different web browser or will use incognito to diagnose the issue.
If the issue persist, I will optimize the web browser.
2:- I will run netsh winsock reset all command, ipconfig  /flushdns
3: Also, I would check the Firewall, security software and check the system date, time and time zone configuration.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on the speaker power button, navigate to the bluetooth button.
I will turn on bluetooth option from settings of my phone, I would click on pair new device option.
What according to you makes you a good candidate for customer service or technical support job? I use active listening strategies to gather as much information as I can from escalated customers, letting them have their say without interrupting them. Then I summarize and repeat back the details they have told me so that they will know I have fully understood them and am eager to assist them.
On a scale of 1 - 5 please rate your fluency in spoken English  4