Subject: FW: Tech Support Candidate - Abhishek Kumar Dixit
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 09:02:00 +0000

First round

From: Abhishek Kumar Dixit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 8:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhishek Kumar Dixit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhishek Kumar Dixit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599937520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mayur Vihar Phase 1
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Telecommunications
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tata Consultancy Services       Senior Process Associate        May2019 NA
Previous Employer 1     HCl Technologies        Senior Analyst  Jul 2017        NA
Previous Employer 2     Wipro limited   Senior Associate        Jan 2017        NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Make sure you're going to the right website by checking the web address (URL) in the address bar.
2. If this is the case, try opening the same website on another computer on the same network.
3. Check to see if you're connected to the Internet if you can't see the webpage on any device. If you are, the website may be inaccessible.
4. Delete all cookies from your computer.
5. Make a proxy setting change.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to the settings menu.
Select Bluetooth from the menu.
Bluetooth should be enabled.
A list of devices that are available will appear.
If your speaker isn't listed, click the discoverable button on the speaker – it's usually a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? My previous experience serving numerous customers in different zones has helped me to produce results that are in line with the company's goals. With his experience and skills, a recent young graduate who has studied, applied, and accomplished managerial results offers ample data to also support it.
On a scale of 1 - 5 please rate your fluency in spoken English  5