Subject: Tech Support Candidate - kavali raj shekar
From: kavali raj shekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 03:58:19 -0500

| | Tech Support Test

Name | kavali raj shekar
E-mail | [email-masked]
Phone Number | (91) 9502181995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | msr cosmos it llp | technical support engineer | | 31500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Clear cache and try to open the website

2.Open a new tab and check to see if you can load another website like google.com

3.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First switch on the Bluetooth on mobile.
2.Second switch on Bluetooth speaker
3.Then in mobile phone search with Bluetooth speaker name and click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I have 4 years of experience in customer support or technical support. I am very good at handling customer queries. I have experience in incident management tools.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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