Subject: FW: Tech Support Candidate - ANJANI MISHRA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 08:46:31 +0000

First round

From: ANJANI MISHRA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 11:18 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ANJANI MISHRA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ANJANI MISHRA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0532) 6307001513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 53
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sysnet global technologies pvt ltd.     Service engineer        5th july 2021   16500
Previous Employer 1     Aforeserve. Com pvt ltd.        Desktop support engineer        11th march 2018 12500
Previous Employer 2     Hitachi system micro clinic pvt ltd.    Consultant engineer     3rd oct 2017    9000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will refresh site after that i will check my internet connection if there is no problem to open other site i will clear all cookies and delete all history and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First on your mobile bluetooth and make sure that it is visible to all, also on bluetooth speaker also now search for bluetooth speaker on mobile and click on name,after that click on pair if there is a massage shown "connected",now it is done.
What according to you makes you a good candidate for customer service or technical support job? I have more than five year experience as a tech support engineer in both software as well as hardware. I have faced many typical situations and solve them.
On a scale of 1 - 5 please rate your fluency in spoken English  5