Subject: Tech Support Candidate - Vishnu Surendran
From: Vishnu Surendran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 03:42:10 -0500

| | Tech Support Test

Name | Vishnu Surendran
E-mail | [email-masked]
Phone Number | (+91) 7356082028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kapurthala, Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itc infotech | It Executive | | 16000
Previous Employer 1 | Smartworld | Service desk Engineer | May 2020 | 100000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try connecting another site
2. Check if ip is ok
3. Check network cable and NIC
4. Check switch
5. Check router
6. Check with ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both device and start search in mobile. Pair the bluetooth device from the phone
What according to you makes you a good candidate for customer service or technical support job? | Attitude towards customers and their satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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