Subject: FW: Tech Support Candidate - Ravi chaubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 08:39:25 +0000

First round but do check salary expectations

From: Ravi chaubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 11:47 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ravi chaubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ravi chaubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8527389428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ganesh Nagar New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Desktop Troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pcyantra Support Solutions Pvt Ltd      Technical Support Executive     26 Feb 2021     45000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will recheck the website address.
Will try to use a different browser.
Will try to turn on and off the modem / router.
Will use Internet explorer with extension off.
Will clear the browser cache and history.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth on the phone and on the phone and after that will try to pair the speaker with the phone by selecting the available device from the Bluetooth List.
What according to you makes you a good candidate for customer service or technical support job? I have a very good experience in the Technical support processes and I am keen to learn and Posses a never give up attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  4