Subject: FW: Tech Support Candidate - BLESSING MATONDO KUANZAMBI
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Mar 2021 08:37:21 +0000

Get French test done

From: BLESSING MATONDO KUANZAMBI <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 1:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - BLESSING MATONDO KUANZAMBI

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    BLESSING MATONDO KUANZAMBI
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9560054578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TRADOLOGIE.COM  FRENCH EXPERT   STILL WORKING THERE     45000
Previous Employer 1     Cherry E- Commerce Services Pvt. Ltd    French Customer Care Service    January 2019    40000
Previous Employer 2     MATTSEN KUMAR   French Customer support                 45000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.The first thing to do is to check if you entered the domain name correctly in the browser.

2. You will also check if the computer is well connected to the Internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps: Make sure your mobile phone is near your bluetooth speaker.

Also make sure your bluetooth speaker is close to your mobile phone and please put your speaker in bluetooth mode.

Open the settings on your mobile phone.

Tap Bluetooth.

Find the name of your bluetooth speaker in the drop-down list that will appear and then select to connect them.

If your bluetooth speaker name is not appear, please click on other devices, then search the name and select the speaker name to connect to bluetooth.
What according to you makes you a good candidate for customer service or technical support job? What makes me a good candidate for a customer service or technical support role:

is first of all my professional background and the experience that I acquired during all the time I had to spend in the different companies.

I have worked as French technical quality Monitoring and evaluation of databases before that we were trained in the various equipment of computer networks such: router, modem etc.

After I joined another online tech support company( TECHCREST INFORMATICS), the goal was to sale the computer software, install it in customers' computers and do basic repairs if necessary, everything was done over the phone. had to have a good subject to communicate with customers on the telephone and i have been working there for 2 years.

Then I also had to work at Cherry E-commerce services Pvt Ltd as a customer service agent where I spent almost 9 months i used to help and solve the customers issue over the phone or emails.

In short, I have a good experience in technical support and customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  4