Subject: Tech Support Candidate - Prayarna Dhar
From: Prayarna Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 03:12:56 -0500

| | Tech Support Test

Name | Prayarna Dhar
E-mail | [email-masked]
Phone Number | (110019) 8527807279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Excitel | Qa | 10 feb | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will try to open the website through other browser  if it starts working then ok if not then
2. We will check the url entered is correct or not
3. We will check through other isp if it starts working then there is an issue with isp if not then
4. We will run the command nslookup www.ndtv.com from there we will get the ip address of that particular website we will try to browse the website through that ip address if it starts working then ok if not then
5. We will ping the ip address of the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Place the Bluetooth device in pairing mode.

On the Phone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

1. Be patience
2. Be empathetic
3. Do it now
4. Express yourself
5. Be obsessed

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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