Subject: Tech Support Candidate - Sammi Nautiyal
From: Sammi Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 01:58:32 -0500

| | Tech Support Test

Name | Sammi Nautiyal
E-mail | [email-masked]
Phone Number | (91) 9555539139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Printer, internet ,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NGO | Information and media manager | Currently working | 35000
Previous Employer 1 | Techmatrix software solution Pvt ltd | Senior technician | 27 nov 2018 | 38000
Previous Employer 2 | Iyogi technical support | Technician | 7 oct 2011 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will close the current page and try to check same website in different browser. If problem is still there , we will clear the browser history and optimize the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to open phone setting, tab to Bluetooth option,turn on the bluetooth and after the available devices will appear.  If speaker is not listed, press the buttom on speaker that makes it discoverable. Once speaker is paired with device than bluetooth speaker will be connected with mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have problem solving skill and passion for the customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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