Subject: Tech Support Candidate - Sagar Bhatia
From: Sagar Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 01:38:32 -0500

| | Tech Support Test

Name | Sagar Bhatia
E-mail | [email-masked]
Phone Number | (+91) 7840804316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | Technical consultant | 8-august-2020 | 35k
Previous Employer 1 | Zte | Bts engineer | 29-June-2016 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check my Internet connection.
2. I will restart the browser and device.
3. I will check in another browser.
4. I will check the website is shown for everybody or just me.
5. I will check the privacy settings that site is blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. start the Bluetooth speaker.
2. Start the Bluetooth of mobile phone search the device name and click on it to connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction makes me a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |