Subject: Tech Support Candidate - Taran Bhatia
From: Taran Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 00:59:12 -0500

Tech Support
Test

Name

Taran
Bhatia

E-mail

[email-masked]

Phone Number

(+91) 979219554

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

M/S Arvind Chemicals

Sales Manager

April,
2020

35,000

Previous Employer 1

iEnergizer

Customer Care
Executive

October, 2017

41,000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I try to open a website and I get an error,
First thing that I'll do is read the error code or the error number then
according to the error I'll take the following steps.

The first and the most basic step that I'll take is see if I have an active
internet connection or not.

I can also try and use a LAN cable instead of WIFI connection or try and use a
mobile hotspot and see if that helps me open the website.

If my internet is active then I can try to close and re-open the browser and see
if that helps or not.

After that I can also try to use another browser and see if I'm able to open the
website in that website or not.

I can also try and clear the cache files of the browser and if that doesn't
help, we can un-install and re-install the browser and see if we're able to open
the website.

We can also re-start our computer and see if that helps.

If all the above steps don't help, we can try and open the website from another
device and see if the website is active or not.

These are some steps that I'll take in order to troubleshoot the problem if I
try to open www.ndtv.com and If i get an error message.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Depending on the device (Apple or Android)

Go to settings, open bluetooth and turn on.

Make sure the mobile phone is visible to nearby devices and search the
speaker.

If the speaker is not listed, turn on your speaker that makes it
discoverable.

Once the speaker is found, click on the speaker's name and pair the device.

Once it's connected, start playing your favorite Punjabi songs.

What
according to you makes you a good candidate for customer service or technical
support job?

According to me a good customer service candidate
should have the following qualities/skills:-

He should have great Communication skills,

A Customer Service Executive should have Empathy or Compassion towards it's
customer.

He should be Patience and should know how to deal with stress.

He should be flexible with time and should have the proper company/product
knowledge.

On a scale of 1 - 5 please rate your fluency in spoken
English

5