Subject: Tech Support Candidate - Anu Gupta
From: Anu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 00:57:07 -0500

Tech Support
Test

Name

Anu
Gupta

E-mail

[email-masked]

Phone Number

(35) 9205605865

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
Cloud tally

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Saraswati accountant software Pvt Ltd

Senior IT executive

1-April-2021

21500/-

Previous Employer 1

Aggarwal packers & mover
ltd

IT
executive

7-september-20

18000/-

Previous
Employer 2

Excitel broadband pvt ltd

Tech support

2-Auguest-2019

16500/-

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1)Use a website down checker.

2)use a ping checker.

3)Use network & website issue

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Swipe
down from the top of the scrren

2) touch and hold bluetooth

3)tap pair new device and check under available device.

4) name of the bluetooth device

5) connect the bluetooth speaker

What according to
you makes you a good candidate for customer service or technical support
job?

1) The candidate uses reasoning and logic.

2) candidate views both skills as important.

3) candidate understand how both skill play a role in the job.

On a scale of 1 - 5 please rate your fluency in spoken
English

3