Subject: Tech Support Candidate - Dhaval Vadher
From: Dhaval Vadher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 00:55:17 -0500

| | Tech Support Test

Name | Dhaval Vadher
E-mail | [email-masked]
Phone Number | (91) 9904022493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Merlin Entertainments India Pvt. Ltd. | IT Support Analyst | Currently Working |
Previous Employer 1 | Pelican Rotoflex Pvt. Ltd. | IT Executive | December 2016 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Possible reasons are...
On client computer
1. incorrect website name
2. internet connectivity issue
3. check IP
4. DNS IP

On network
1. check internet connectivity
2. check Trace route for website
3. check firewall settings
4. check ports

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on bluetooth speaker
Enable bluetooth on mobile phone
Search for bluetooth devices on mobile phone
<Bluetooth speaker should be listed in search>
Select bluetooth speaker and connect

What according to you makes you a good candidate for customer service or technical support job?

Calm and patient in nature
Troubleshooting skills
Test and provide perfect solution
Knowledge and experience of technology

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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