Subject: Tech Support Candidate - Juhi Khandelwal
From: Juhi Khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 00:52:47 -0500

| | Tech Support Test

Name | Juhi Khandelwal
E-mail | [email-masked]
Phone Number | (302018) 8905895468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
PowerShell

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate Consultant | Currently working | 35000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if the internet connection is proper and if yes then I will try to clear the cache and reopen the page. I will try to ping the URL if it is resolving properly or is there any gateway blockage. Depending upon the error will troubleshoot as it may be unauthorized access as well or forbidden.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on Bluetooth on my phone as well as on speaker and then look for the available devices in the list. I will select the correct name for the Bluetooth speaker and then click on it to be paired.

What according to you makes you a good candidate for customer service or technical support job?

Patience
Troubleshooting skills
Good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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