Subject: Tech Support Candidate - Vipin Kumar Vipin
From: Vipin Kumar Vipin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 23:49:32 -0500

| | Tech Support Test

Name | Vipin Kumar Vipin
E-mail | [email-masked]
Phone Number | (91) 6397727206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hern IT Pvt Ltd | Technical support Engineer | 23 sep2020 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are some step I need to follow.
First I just  check my internet connection then if it working fine then check browser again.if I again facing that problem then I just restart my computer then after check that website is opened or not if it still not opening then check website is down or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tab the bluetooth option
Turn on bluetooth
A list of available device will appear
If your device is not listed press the button on your speaker that make it discoverable
On mobile select speaker then check is connected or not.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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