Subject: Tech Support Candidate - SHANKAR KUMAR GUPTA
From: SHANKAR KUMAR GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 23:21:05 -0500

| | Tech Support Test

Name | SHANKAR KUMAR GUPTA
E-mail | [email-masked]
Phone Number | (+91) 7975295024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | GENPACT | MANAGEMENT TRAINEE | 26 OCT. 2020 | 45K
Previous Employer 2 | AMAZON | FRENCH TRANSLATION ASSOCIATE | 09 FEB. 2019 | 37K

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check internet connectivity.
2. I will reboot my system.
3. Then I will open www.google.com
4. Then I will open some other website.
5. Then finally I will try to re-open the above websie.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will swith-on my Bluetooth Speaker
2. Then I will Swith-on my Bluetooth on my mobile phone and discover my Bluetooth Speaker from the list of open devices.
3. Then I will select my Bluetooth speaker to connect with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I worked at Amazon for customer support service for almost 2 years and I love to solve customer queries. I also received many customer delight awards for 100% customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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