Subject: Tech Support Candidate - Mrinal Sharma
From: Mrinal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 22:18:56 -0500

| | Tech Support Test

Name | Mrinal Sharma
E-mail | [email-masked]
Phone Number | (+91) 8605730440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
French

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Tech | Senior Support Engineer | | 51000
Previous Employer 1 | Merit Software Sev Pvt Ltd | French Language Sr Analyst | Oct 2016 | 41000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will reboot the system. I may try to delete the old history which also cause the error. I can also try if I can connect to CI and troubleshoot it via reboot. It must contains health check of the CI etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Mobile Bluetooth and Device Bluetooth as well. In Mobile click on search, connect to the bluetooth device which is showing in your mobile. Follow the beep tone or voice e.g. you get connected. Enjoy your listening 🎧.
What according to you makes you a good candidate for customer service or technical support job? | I think the most important thing is the Sincearity, relate to the client, your honest/diplomatic attitude towards work/delivery to the client. Your reactivity towards emails/calls that customer counts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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