Subject: Tech Support Candidate - madan singh
From: madan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 21:07:06 -0500

| | Tech Support Test

Name | madan singh
E-mail | [email-masked]
Phone Number | (91) 9873591078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | pandav nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | progressive | sr TSA | NA | 33150
Previous Employer 1 | xient technologies | sr TSE | 30 june 2019 | 30000
Previous Employer 2 | GTH | Floor support | 10 sep 2015 | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

On your computer, open browser.
At the top right, select More Organize.
Select More tools and then Clear browsing data
Select a time range and then Cookies and other site data and then Clear data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings on your mobile.
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I have a 6 years experience in the same domain.
I have learnt customer service and problem solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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