Subject: Tech Support Candidate - Ajeet Pal
From: Ajeet Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 21:03:26 -0500

| | Tech Support Test

Name | Ajeet Pal
E-mail | [email-masked]
Phone Number | (+91) 8368987263
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Amazon web service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | mosaic media venture pvt ltda | technical support engineer | 4 jan 2021 | 21500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Make sure your internet was connected if its connected then ping the particular website if its pinging then flush the dns and clear the history of your browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Plug on the bluetootj speaker and turn on your mobile bluetooth then serach for bluetooth device. when the speaker bluetooh shows the pair with particular bluetooth then test.
What according to you makes you a good candidate for customer service or technical support job? | yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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