Subject: Tech Support Candidate - Nirmal Mohnani
From: Nirmal Mohnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 19:22:00 -0500

| | Tech Support Test

Name | Nirmal Mohnani
E-mail | [email-masked]
Phone Number | (+91) 8769136300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | NA | 26000
Previous Employer 1 | Satguru Global TMC | Quality Auditor | 6th August 2019 | 14000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connection, if internet connection is not working connect it to network first if still facing error restarting device may also help in connecting system to network post that once the connection is ready and you are still facing issue in accessing the website check if the website is down on your system or for others as well and you may get access to website once website is working properly and if it is only for your system check if website is blocked from the browser you are using to access website or else try to access website using alternate browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on speaker.
Step 2 : Turn on bluetooth on mobile device.
Step 3 : Hold bluetooth icon to open available devices list.
Step 4 : Select the speaker you wish to connect with mobile device.
Step 5 : Once connected adjust volume as per requirements.

What according to you makes you a good candidate for customer service or technical support job? | I have approximate 4 years of experience of customer service with handling guests worldwide in both English as well as Hindi language along with that if guest is able to interact with helo of translater I would more than happy to assist them with the best real time resolution in the minimum time frame in order to maintain TAT as per business requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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