Subject: French Language Test - Daniel Katalayi
From: Daniel Katalayi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 17:20:26 -0500

| | Foreign Language Screening Test

Name | Daniel Katalayi    /  (+91) 9686300993    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings dear customer.
we had the honor to read your email sending us your dissatisfaction with this incident.  We deplore the lack of cooperation from our staff while asking you on behalf of the company to forgive the attitude and behavior of our agent.  We understand that your order is delayed;  Once again, we apologize.

For this, we appeal to your patience, while we inquire more about the status of your order.  While promising to get back to you as soon as possible and to decant the situation;  We ask you to have your appeasements because our contribution in this situation is actually the solution.

We are at your service.  contact us in case the incident repeats because your satisfaction is our goal.  we will make sure your situation is settled;  but in the meantime, be well.

cordially

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings dear customer.

We hope this email finds you well and brings you peace of mind as much as possible.
We thank you for telling us about the incident and it is with great regret that we take note of your situation and deplore the uncompromising behavior of our colleague.

However, on behalf of the company, we ask you to forgive our colleague for his reaction to your concern and we count on your patience in order to allow us that in a short time, we send you your order, accompanied by the  apologies from our agent.

Hoping to contact you soon while remedying your case, we promise to satisfy you because this is the objective of our service.

Best regards.

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