Subject: Tech Support Candidate - SANDEEP KUMAR
From: SANDEEP KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 14:32:47 -0500

| | Tech Support Test

Name | SANDEEP KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9709246201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | AHMEDABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TTEC INDIA SOLUTION PVT LTD | TECHNICAL SUPPORT ANALYST | 28/02/2021 | 23500
Previous Employer 1 | RELIANCE JIO INFO COM | ASSISTANT MANAGER | 12/08/2020 | 17500
Previous Employer 2 | DIEBOLD NIXDORF INDIA PVT LTD | SERVICE ENGINEER | 04/10/2020 | 15600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check weather the internet is active, stable and connected.
2. If the internet is good, then we will proceed for clearing the history and cached data from the browser then we will check with link again. Also do check all the permissions required for site are enabled or not.
3. If issue still persists, then we will try with the same link using another browser.
4. Even after trying with the different browser, if still the link doesnot respond then we will restart pc and check the issue.
5. If issue still persists, then try to change the device and check with the same link. If able to access the link using another device, then there's issue with first device. If the link is not accessible with other device, then the issue with site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If speaker is not listed, press the button on speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On mobile select speaker and bluetooth connected between phone

Some speakers come with an NFC feature that makes it even easier to pair. To connect via this method, simply turn on NFC on smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate for customer service or technical support job?

To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.

I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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