Subject: Tech Support Candidate - Vikas Vikas
From: Vikas Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 13:59:10 -0500

| | Tech Support Test

Name | Vikas Vikas
E-mail | [email-masked]
Phone Number | (91) 7042847982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New motinagar delhi 110015
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Executive | | 21k
Previous Employer 1 | Benusupport | Executive | | 28k
Previous Employer 2 | Echosoft | Team leader | | 45k

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Step 1 restart my computer if its not working  i will press shift +alt + delete together and close the open apps then i will delete the malware and run my Personal antivirus avast after all this i will restart my computer
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open the speaker put it on bluetooth mode then i will check in my phone the name of the speaker bluetooth and connect it normally
What according to you makes you a good candidate for customer service or technical support job? | I have patience i can understand the query and win the trust of the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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