Subject: Tech Support Candidate - Rachit Goel
From: Rachit Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 13:54:32 -0500

| | Tech Support Test

Name | Rachit Goel
E-mail | [email-masked]
Phone Number | (91) 9650228209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Global Solutions Pvt. ltd | Technical Support Analyst | - | 45000
Previous Employer 1 | Edusmart Service Pvt. Ltd | Implementation & Support Engineer | May 2013 | 15000
Previous Employer 2 | Next Education India Pvt. Ltd | Technical Support Engineer | Nov 2011 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Internet is connected or not.
2. if Internet is connected and page is not open , we can try in another browser also.
3. reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enabled the Bluetooth in both speaker and mobile phone.
2. search the speaker Bluetooth in phone.
3. connect it

What according to you makes you a good candidate for customer service or technical support job?

Good Candidate having excellent communications skills , customer focus , Professionalism Skills,
Customer Focus Skills etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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