Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:58:11 -0500

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (011) 7065234646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Malviya Nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | RF Engineer | Working | 20000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again.Sometimes,cookies and a full cache are the issues.Clearing them- or allowing a website to access cookies- can clear up website load errors.
First step - ping chelera
Second step - step by step Diagonostics
Thirdstep - traceroute Tool
Fourth step- Network and monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)swipe down from the top of the screen.
2)touch and hold Bluetooth
3)Tap pair new device .if you don't find pair new device ,check under "Available devices"  or tap More.Refresh
5Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.Reliability :Tendency to behave in an uncompromising and consistently honest ,moral, and ethecal manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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