Subject: Tech Support Candidate - Zahib Khan
From: Zahib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:47:49 -0500

| | Tech Support Test

Name | Zahib Khan
E-mail | [email-masked]
Phone Number | (91) 7780831618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran technologies | N1 Trainee | 05/03/2021 | 35000
Previous Employer 1 | Fis global | Network support executive | 01/10/2019 | 19000
Previous Employer 2 | Al Muqeet | Sr technical support engineer | 01/12/2018 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check if the URL is entered correctly.
Step 2: Open a different Website to check if internet is working.
Step 3: Check if the laptop is connected to Wi-Fi or ethernet.
Step 4: Open command prompt and type ping 8.8.8.8.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :  Hold press the Bluetooth icon on mobile phone to open settings.
Step 2 :   Turn on the Bluetooth speaker.
Step 3: Check the available devices on the phone in the options.
Step 3 : Click on the the Bluetooth speaker to pair it with the phone.

What according to you makes you a good candidate for customer service or technical support job?

Looking at my work experience . As i have worked in the technical support domain throughout my 4+ years in professional carrier.
I believe i have the technical knowledge to work in any environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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