Subject: Tech Support Candidate - Yash Sengar
From: Yash Sengar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:42:36 -0500

| | Tech Support Test

Name | Yash Sengar
E-mail | [email-masked]
Phone Number | (+91) 7455093988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I cross check the system and look for any casualties, if found i will fox them and again will try
If the problem still continues I'll do a proper RnD on the system and find out deeper casualties then fix them and try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If my speaker is not listed, I'll press the button on my speaker that makes it discoverable.
Then On my mobile select my speaker , and my phone will be connected

What according to you makes you a good candidate for customer service or technical support job?

Willing to help others
Calm behaviour
Understanding personality
Problem solver
Kean learner

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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